Einstein Voice Assistant Will Be Retired – Why?
Seen because the next frontier in CRM, Einstein Voice Assistant was designed to bring “the power of voice to many Salesforce users”. This was an exciting concept, Amazon had Alexa, Apple had Siri, and Salesforce were joining in with Einstein Voice. Click For Salesforce Implementation Partners
So, why do Salesforce decide to retire it? What if you’re using Einstein Voice Assistant? And what’s next for conversational CRM user experience? Here’s what I acknowledged once I did a touch digging.
What is Einstein Voice Assistant?
Seen because the next frontier in CRM, Einstein Voice was designed to bring “the power of voice to many Salesforce users”. “Einstein Voice Assistant will transform the way people work, allowing them to urge personalized daily briefings and make conversational updates to Salesforce via the Salesforce Mobile App or smart speaker of their choice.”
Salesforce has been promoting Einstein Voice Assistant since, which made sense; as voice technology became ever more sophisticated and therefore the norm in our personal lives, it had been easy to visualize how this technology would be transferable to our work.
Einstein Voice Assistant supported updating Salesforce conversationally, also as daily briefings and accessing data via voice commands i.e. drilling into dashboard data.
Why is Einstein Voice Being Retired?
When the retirement was first announced little was known about exactly why Salesforce was removing this feature. However, we now know that the team performing on Einstein Voice have moved on to development of the Salesforce Anywhere App. The premise of Einstein Voice was to enable users to try to to more on the run; recent changes to the way we work have meant that focus has changed to collaboration tools, ensuring users can stay productive and in-tuned from anywhere. Salesforce Anywhere adds chat and video capabilities directly within Salesforce. For more information checkout TrailheaDX 2020 Round-Up: Announcements, Session Summaries and More!
So, why do Salesforce decide to retire it? What if you’re using Einstein Voice Assistant? And what’s next for conversational CRM user experience? Here’s what I acknowledged once I did a touch digging.
What is Einstein Voice Assistant?
Seen because the next frontier in CRM, Einstein Voice was designed to bring “the power of voice to many Salesforce users”. “Einstein Voice Assistant will transform the way people work, allowing them to urge personalized daily briefings and make conversational updates to Salesforce via the Salesforce Mobile App or smart speaker of their choice.”
Salesforce has been promoting Einstein Voice Assistant since, which made sense; as voice technology became ever more sophisticated and therefore the norm in our personal lives, it had been easy to visualize how this technology would be transferable to our work.
Einstein Voice Assistant supported updating Salesforce conversationally, also as daily briefings and accessing data via voice commands i.e. drilling into dashboard data.
Why is Einstein Voice Being Retired?
When the retirement was first announced little was known about exactly why Salesforce was removing this feature. However, we now know that the team performing on Einstein Voice have moved on to development of the Salesforce Anywhere App. The premise of Einstein Voice was to enable users to try to to more on the run; recent changes to the way we work have meant that focus has changed to collaboration tools, ensuring users can stay productive and in-tuned from anywhere. Salesforce Anywhere adds chat and video capabilities directly within Salesforce. For more information checkout TrailheaDX 2020 Round-Up: Announcements, Session Summaries and More!
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